Privacy Policy

1. Introduction

bdtkl ("we", "us", "our", "the Platform") operates the online casino and sports betting website accessible at https://bdtkl.org. We are committed to protecting and respecting the privacy of every user who accesses or uses our Platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

By registering an account or using the bdtkl Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your personal data as described herein. Please read this policy carefully alongside our Terms & Conditions, which together govern your use of bdtkl.

2. Information We Collect

We collect several categories of personal information in order to provide you with a secure, personalised, and compliant gaming experience. The categories of data we collect include:

• Identity data: full name, date of birth, nationality, and a copy of your government-issued photo identification (National ID Card, Passport, or Driver's Licence) provided during KYC verification.
• Contact data: email address, mobile phone number, and residential address in Bangladesh (Dhaka, Chittagong, Sylhet, or any other division).
• Financial data: mobile wallet numbers (bKash, Nagad, Rocket), bank account details where applicable, transaction records, deposit and withdrawal history.
• Technical data: IP address, device type, operating system, browser type and version, time zone, session duration, pages visited, and click-path data collected automatically when you use the Platform.
• Behavioural and gaming data: game history, bet amounts, win/loss records, bonus usage, and responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

We collect information directly from you when you register, make a deposit or withdrawal, contact our support team, or interact with promotional offers. We also collect data automatically through cookies and similar tracking technologies as described in Section 5 below.

3. How We Use Your Information

bdtkl uses the personal data we collect for the following legitimate purposes, all of which are necessary to operate the Platform effectively and in compliance with our legal obligations:

• Account management: to register your account, verify your identity (KYC), process deposits and withdrawals, and manage your gaming preferences and responsible gaming settings.
• Service delivery: to provide access to cricket betting, live casino games, slot games, crash games, and fishing arcade titles offered on the Platform.
• Customer support: to respond to your enquiries, resolve disputes, and provide technical assistance via email at [email protected].
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other security threats to the Platform and our users.
• Legal compliance: to fulfil our obligations under applicable anti-money laundering (AML) regulations, age verification requirements, and any lawful request from a competent authority.
• Marketing and promotions: with your consent, to send you information about bonuses, seasonal promotions (such as Eid or BPL season offers), and platform updates. You may opt out of marketing communications at any time by contacting [email protected].

4. Legal Basis for Processing Personal Data

We process your personal data only where we have a valid legal basis to do so. The legal bases we rely on are:

• Contractual necessity: processing is required to perform the contract between you and bdtkl (e.g., creating your account, processing bets, paying out winnings).
• Legal obligation: processing is necessary to comply with applicable laws, including AML legislation, KYC obligations, and responses to lawful authority requests.
• Legitimate interests: processing for fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights.
• Consent: for direct marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing already carried out.

5. Cookies and Tracking Technologies

bdtkl uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security measures. We use three categories of cookies:

• Strictly necessary cookies: essential for the Platform to function, including session management, login state, and security tokens. These cannot be disabled.
• Analytical cookies: used to understand how users interact with the Platform (pages visited, session length, click paths). This data is aggregated and does not identify you personally.
• Preference cookies: used to remember your settings and preferences (such as language selection and display options) to personalise your experience on return visits.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. bdtkl does not use cookies to serve third-party advertising or to track your activity outside of the bdtkl Platform.

6. Sharing Your Personal Information

bdtkl does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information only in the following strictly defined circumstances:

• Payment processors and financial service providers: bKash, Nagad, Rocket, Visa, Mastercard, and partnered banks receive only the transaction-specific data necessary to process your deposits and withdrawals securely.
• Technology and game software providers: Pragmatic Play, Evolution Gaming, Spribe, and other certified game studios may receive anonymised session data to ensure the integrity and fair operation of their games on the Platform.
• Regulatory and legal authorities: we may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities if required to do so by applicable law or a valid legal order.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of bdtkl's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom we share personal data are required to process it only for the purposes specified, to maintain appropriate security measures, and to comply with applicable data protection obligations. We do not authorise any third party to use your data for their own independent marketing activities.

7. Payment and Financial Data

When you make a deposit via bKash, Nagad, or Rocket, or use a bank card for transactions, the sensitive payment credentials (full wallet PIN, card number, CVV) are handled exclusively by the payment service provider. bdtkl does not store your full mobile wallet PIN, full card number, or CVV on our servers. We only retain a truncated reference (e.g., the last four digits of a card or a masked wallet number) sufficient to identify the payment method linked to your account.

All financial transactions on bdtkl are processed in Bangladeshi Taka (BDT). Transaction records are retained for a minimum period required by applicable financial and anti-money laundering regulations. These records may be disclosed to regulatory or law enforcement authorities upon receipt of a valid legal request.

8. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In general, account data is retained for the duration of your active relationship with bdtkl and for a period of up to seven (7) years after account closure, in order to meet our legal, regulatory, and fraud-prevention obligations.

Marketing data (where consent-based) is retained until you withdraw your consent or request deletion. Technical log data is typically retained for 90 days for security and diagnostic purposes. Once the applicable retention period expires, your personal data will be securely deleted or anonymised.

9. Data Security

bdtkl takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, disclosure, alteration, or destruction. These measures include industry-standard SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, secure server infrastructure with access controls, regular security assessments and penetration testing, and staff training on data protection best practices.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the unlikely event of a personal data breach that is likely to result in a risk to your rights or freedoms, we will notify you and any applicable regulatory authority within the timeframes required by law.

10. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by bdtkl:

• Right of access: you may request a copy of the personal data bdtkl holds about you at any time.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: in certain circumstances you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: you may ask us to suspend the processing of your personal data in specific circumstances, for example while accuracy is being verified.
• Right to object: you may object to our processing of your personal data where we rely on legitimate interests as the legal basis, and where your particular circumstances justify it.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before actioning a data rights request.

11. Children's Privacy and Under-21 Policy

bdtkl is strictly an adult platform. Access to, and use of, the Platform is prohibited for any person under the age of 21. We do not knowingly collect, process, or retain personal data relating to individuals under 21. If we become aware that we have inadvertently collected data from a person under 21, we will immediately suspend the relevant account, delete the data, and take appropriate action. If you are a parent or guardian and believe that a minor under your care has registered on bdtkl, please contact us immediately at [email protected] so that we can act promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of bdtkl following the publication of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you must cease using the Platform and may request account closure by contacting [email protected].

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdtkl handles your personal data, please contact our Data Support team at: [email protected]